Birch Branch LED

Shipping Policy

Shipping Duration
Orders are typically processed within 1-2 business days. After processing, standard shipping takes 10-15 business days, depending on your location.

Shipping Costs
Shipping fees will be calculated at checkout based on your delivery address. Free shipping may apply on certain orders, depending on promotions.

Shipping Delays
Please note that shipping times are estimates and may be affected by unforeseen circumstances like weather or carrier delays. We will notify you if there are significant delays.

Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this to track your order until it reaches you.

Contact Us
If you have any questions or concerns about your shipment, please contact us at contact@verusti.com

Exchange Policy

Eligibility for Exchanges
We accept exchanges within 30 days of receiving your item. To be eligible for an exchange, the item must be unused, in its original condition, with all tags and in the original packaging.

How to Request an Exchange
To initiate an exchange, please contact us at contact@verusti.com. Once we receive your request, we will provide further instructions.

Exchanges Process
The fastest way to ensure you receive the product you want is to return the item you have and place a new order for the replacement. Please note that you will be responsible for the return shipping costs.

Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately with a photo of the issue at contact@verusti.com. We will resolve the issue and arrange for a replacement or refund.